Shipping costs are calculated based on an estimate of the weight of the items ordered with their packaging and according to the chosen delivery method.
Order confirmation implies acceptance of the shipping costs calculated automatically and indicated in the order summary.
- Delivery time
Delivery time may vary depending on:
• The lead time. If the desired item is not in stock, it takes us 2 to 30 days to receive it from our supplier.
• Preparation time. The customer should generally allow 2 days for preparation (order processing, invoicing, product preparation, packaging).
• Delivery time. In France, Colissimo delivery takes approximately 48 hours, and Mondial Relay 72 hours. These delivery times are those provided by the carriers and are given to the customer for informational purposes only. Therefore, Moto Nord de France cannot be held liable for any failure by the carriers to meet these delivery times.
- Absence on the day of delivery
If you are not home, the carrier (La Poste) will leave a delivery notice; you can then collect your package directly from your local post office, which will keep it in its warehouse for 15 days.
- Delivery location
By default, products are delivered to the billing address provided by the customer when placing their order. If the delivery address differs from the billing address, the customer must specify this in addition to the billing address when placing their order.
Order returns:
In accordance with the French Consumer Code, you have 14 calendar days from the date of delivery to return a product for exchange or refund. The product will be returned at your own risk and must be:
• In its original sealed packaging for new parts and unmodified for used parts,
• Completely intact,
• In perfect condition for resale,
• Comes with all accessories
• And the purchase invoice or information that links the package to the order.
Any merchandise returned in a non-compliant manner will be refused.
The refund will be issued within 14 days after verification of all these elements.
